Digital & AI Transformation Director
Low-Code Solution Architect & OutSystems Expert
Certified Chief AI Officer (CAIO)
Digital & AI Transformation Director at Globlever with extensive experience in delivering large-scale digital programs, low-code architecture, and AI-driven automation across Government, Financial Services, Shared Services, Banking, HR/Recruitment, Industrial, Wholesale, Retail, Energy, and Science.

Certified OutSystems Expert (10+ years on the platform) and Certified Chief AI Officer (CAIO), bridging technology, AI, and practical delivery.

Leads multi-country teams to modernize legacy landscapes through low-code (OutSystems), AI-enabled platforms, and large-scale integrations (SAP, ServiceNow, RPA, government back-ends), from solution design through to delivery governance and post-go-live improvements.

Partners with senior stakeholders across business, product, and IT to align low-code, integration, and AI initiatives with digital transformation roadmaps, define secure, scalable architectures, and ensure measurable business outcomes.

Background includes experimental particle physics research and engineering, with a BSc in Electrical and Computer Engineering and an MSc in Medical Physics (final thesis graded 9.8/10, top honors). That scientific training shapes an approach to systems, data, and experimentation in digital and AI transformation work.
Digital & AI Transformation · Low-Code (OutSystems Expert) · Solution Architecture · IT Delivery & Governance · Automation & Integration · Risk & Compliance Workflows · Stakeholder Management · Team Leadership & Coaching · Agile/Scrum
• Processed 200,000+ certificates supporting US$400 billion in trade value
• Achieved up to 80% automation of inbound email handling with AI, cutting response times by 50%
• Boosted internal hiring rates from 20% to 80% within months of launch
• Reduced turnaround time from days to under 2 hours for key processes
• Accelerated financial transaction processing from 6 minutes to 20 seconds using automation
• Reduced request-routing errors by 90% through centralized, rules-driven workflows
Location
Dubai/Remote
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“There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.”
― Albert Einstein
Founder & Director, Digital & AI Transformation | Globlever | May2018–Present

Leads Globlever's digital, low-code, and AI consulting work for government and multinational clients, including the UAE Ministry of Economy, the Department of Government Enablement (DGE), Heineken, and other organizations.

• Provides senior consulting, solution architecture, and delivery leadership, defines implementation approaches, coaches client and partner teams, and supports RFPs and pre-sales for multi-country, high-impact programs
Solution Architect (RFP & HLD) | Department of Government Enablement
Abu Dhabi, UAE | Oct2024

Solution Architect on a focused assignment to deliver the RFP response and High-Level Design (HLD) for an Employment Platform for DGE.

• Defined the overall solution architecture and key integrations, and presented the proposed design and HLD to support the client’s decision-making
Digital Transformation & Delivery Lead | Ministry of Economy
Dubai, UAE | Mar2023–Oct2024

Led the architecture, delivery, and team for a national-scale digital Trade Certification (TC) system at the UAE Ministry of Economy, built on OutSystems, including Certificate of Origin (CoO) issuance, inspection workflows, and risk-based compliance for the UAE Ministry of Economy. Delivered scalable, multilingual (Arabic/English) solutions featuring integrated AI, automation, and multi-agency integration.

• Architected and led delivery of a system that processed 200K+ certificates in the first 9 months after go-live and supported more than US$400bn in trade volume
• Reduced certificate issuance times from days to under 2 hours (and ~6 minutes via the e-portal) through workflow automation, legacy data migration, and multi-entity integration
• Designed an AI-enabled Risk Engine and automated inspection workflows, improving compliance, transparency, and collaboration between government entities
• Owned solution architecture, OutSystems standards, and delivery documentation (HLD, LLD); led team operations, coached developers, and ensured stakeholder alignment across MoEc’s transformation program
Senior Consultant | Heineken
Amsterdam, Netherlands | Dec2018–Jan2023

Served as Senior Consultant in Heineken’s Global Finance & Shared Services organization, leading architecture, design, and development for enterprise-grade applications in the Technology Center of Excellence and driving digital transformation across global financial processes using OutSystems.

• Delivered enterprise apps with automation and AI across GL postings, HR recruitment, credit approvals, invoice orchestration, and master data sync, supporting 30+ Operating Organizations with scalability to 65+
• Developed a multilingual internal recruitment platform that increased internal hires from ~20% to ~80% within months of rollout
• Implemented an Intelligent Email Assistant automating 60–80% of inbound vendor emails and cutting response times by ~50%
• Reduced GL posting time from 6 minutes to 20 seconds in EU and LATAM Operating Organizations through RPA and SAP integrations
• Built centralized Approval Matrix and Credit Limit tools with ServiceNow and Active Directory integration, streamlining compliance workflows and reducing request-routing errors by 90%
• Designed and implemented integrations with SAP, Dell Boomi, ServiceNow, RPA, Google, and Microsoft platforms, plus centralized logging and dashboards, enabling robust self-service diagnostics and real-time validation
Senior Consultant | NovioQ
Varsseveld, Netherlands | Nov2018–Dec2022

Consultancy partnership with NovioQ delivering OutSystems-based solutions, typically in collaboration with in-house teams and partners, focusing on architecture, delivery, support, development, and best-practice low-code implementations.
OutSystems Senior Consultant | Atos
Amsterdam, Netherlands | Jun2018–Sep2018

Contributed to a short-term legacy system replacement for a European banking client at Atos, delivering an OutSystems-based solution in collaboration with the QA team and focusing on modern architecture and integrations during this assignment.
Manager & Tech Lead | Kramp
Varsseveld, Netherlands | Oct2017–Apr2018

Managed the OutSystems landscape across Kramp's organization (Denmark, Germany and the Netherlands), defining development standards, governance, and CI/CD to scale low-code delivery and keep the platform reliable and secure.

• Managed sprint planning, JIRA tasks, KPIs, delivery scope, and stakeholder alignment
• Defined architecture, development standards, and delivery practices
• Administered platform operations (LifeTime, Service Center), CI/CD pipelines, deployments, and integration standards
• Acted as a bridge between business and technical teams, enhancing collaboration and delivery alignment
Delivery Consultant | Crédit Agricole Consumer Finance
Amsterdam, Netherlands | Nov2016–Jun2017

Supported the digital transformation (via Noesis) of Crédit Agricole’s customer, partner, and internal workflows through OutSystems-based solutions. Developed and delivered user onboarding, access management, and credit servicing workflows across consumer finance platforms, ensuring scalable architecture and alignment with regulatory requirements.

• Delivered modules for customer onboarding, role-based user management, and credit limit (Personal Loans (PL) and Revolving Credit (RC)) workflows, integrating with backend systems via SOAP and REST APIs
• Supported UI development, business logic, and database design across multiple consumer finance apps
• Collaborated with architecture, security, and data teams to align technical design with compliance and the overall system landscape
• Participated in task breakdown, JIRA tracking, and Scrum ceremonies to drive delivery velocity and stakeholder alignment
Consultant | Noesis
Coimbra, Portugal | Nov2015–Nov2016, Jul2017–Oct2017

Responsible for support, analysis, testing, and application development for Noesis and its clients, using OutSystems applications and .NET/C# extensions, SQL Server, HTML, CSS, SoapUI, and Microsoft Office.

• Development and testing of a solution for internal management of customers and logistics with front end and back end for the client Prio
• Development and support of applications for managing internal processes of the company (Time and Expenses Management, Recruitment, Employee Reviews, and Travel Management)
• Database definition and OutSystems development of a solution for managing application tests
Researcher | IFIC
Valencia, Spain | Sep2012–Sep2015

Researcher in experimental particle physics at IFIC (Instituto de Fisica Corpuscular) for the NEXT experiment (Neutrino Experiment with a Xenon Time Projection Chamber) recognized by CERN and with the collaboration of the following countries: Colombia, France, Portugal, Russia, Spain and the United States. Awarded Santiago Grisolía grant.

• Programming and Study of experimental systems for radiation detection – framework definition, benchmark and test of components, processes optimization, data acquisition and analysis
• Creation and development of an experimental system optimized for vacuum measurements
• Collaboration with partner institutions (ICMOL – Instituto de Ciencia Molecular) – use of chemical techniques to apply to ultra-sensitive materials
• Tutor - work plan definition and supervision
• Elaboration of scientific reports for communication of results
• Presentations at conferences
Programmer | wTVision
Rio de Janeiro, Brasil | Dec2010–Jul2011

Programmer of content for Television at wTVision through the INOV Contacto Program.

• Programming in C# and Python languages for the development and debug of algorithms for the use of graphics in real-time in events broadcasted on television
Founder and Producer | NGray
Portugal | Feb2005–Nov2010

Founder. Producer of Audiovisual and multimedia content.

• Production, direction and post-production of videos
• Creation of graphic design and interactive CDs 
Manager | MinervaCoimbra Publisher
Coimbra, Portugal | Oct2001–Nov2005

Management of stores and brand communication. Publications review and coordination.

• Brand communication management across multiple platforms
• Management of 3 stores and publisher, and event organization
• Publications review and coordinator of the “Collection Geração 21”
“Learning never exhausts the mind.”
― Leonardo da Vinci
Universitat de València
Valencia, Spain | Sep2012–Jul2014
Master Degree (M.Sc.) in Medical Physics
• Academic training at hospitals with practical experience in real case scenarios of medical problems
Instituto Superior Técnico – Universidade Técnica de Lisboa
Lisboa, Portugal | Sep2004–Sep2010
Bachelor Degree (B.Sc.) in Electrical and Computer Engineering
Restart – Institute of Creativity, Arts and New Technologies
Lisboa, Portugal | Oct2005–Jul2006
Professional Course in 2D/3D Animation and Graphics
Professional Course in Audiovisual Post-Production
“Intelligence is the ability to adapt to change.”
― Stephen Hawking
Portuguese
Spanish
French
English
Italian
SQL
SoapUI
CSS
HTML
JIRA
Matlab
Xilinx
Photoshop
InDesign
Illustrator
Dreamweaver
Maya
3D Studio Max
Operating Systems: Windows/Linux/IOS/ Android
Scrum
Microsoft Office
Visual Studio
C/C# Programming
.NET Framework
ROOT Framework
After Effects
Premiere Pro
Encore
Avid Xpress Pro
Sony Vegas Pro
Combustion
ACID
MixMeister Fusion
Audition
Problem solving
Creativity
Data analysis
Innovation
Adaptability
Learning
“If I have seen further than others, it is by standing upon the shoulders of giants.”
― Isaac Newton
Santiago Grisolía Research Grant | 2012–2015
INOV Contacto International Internships Program | 2010–2011
MVA – Microsoft Virtual Academy | 2015
Querying with Transact-SQL
Database Fundamentals
C# Fundamentals for Absolute Beginners
SAP – platform openSAP | 2014
BI Clients and Applications on SAP HANA
SAP's UX Strategy in a Nutshell
OGSD 7.0 – An Introduction to Oil & Gas Downstream Logistics
University of London (Coursera) | 2014
Creative Programming for Digital Media & Mobile Apps
Publication in PoS (Proceedings of Science) PhotoDet2015 and presented at the conference PhotoDet2015 (International Conference on New Photo-Detectors, Russia) titled “SiPM Readout Technique in a High Pressure Xenon Electroluminescent TPC for neutrinoless ββ decay searches” | 2012–2015
Publication in “Spectrochimica Acta Part A: Molecular and Biomolecular Spectroscopy” and
poster presented at the conference CSI2015 (Colloquium Spectroscopicum Internationale XXXIX, Portugal) titled “Ageing studies of TPB in noble-gas detectors for Dark Matter and ββ decay searches” | 2015 and 2016
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