Experienced leader in digital transformation, with a strong track record in Project Management, Delivery, Solutions Architecture, and IT Development across industries such as Government, Financial Services, Industrial, Retail, Energy, Science and more. Certified OutSystems Expert known for delivering scalable, high-quality solutions that drive business efficiency and IT excellence.

Led and delivered national-scale initiatives for the UAE Ministry of Economy, as well as global projects for major multinationals including Heineken, Atos, and Crédit Agricole Consumer Finance, consistently streamlining delivery processes, enhancing team performance, and building scalable, innovative solutions that align technology with business strategic goals.

Background in Experimental Physics Research and Engineering, holding a B.Sc. in Electrical and Computer Engineering (Instituto Superior Técnico, Lisbon) and an M.Sc. in Medical Physics (Universitat de València) with top honors (9.8/10 final thesis grade).
OutSystems, Project Management, Team Leadership, Delivery, Solution Architect, Automation, Integration, AI, Problem solving, Data analysis, Design, Innovation, Creativity, Adaptability, Coaching, Agile, Scrum
• Processed 200,000+ certificates supporting US$400 billion in trade value
• Achieved up to 80% automation of inbound email handling with AI, cutting response times by 50%
• Boosted internal hiring rates from 20% to 80% within months of launch
• Reduced turnaround time from days to under 2 hours for key processes
• Accelerated financial transaction processing from 6 minutes to 20 seconds using automation
• Reduced request-routing errors by 90% through centralized, rules-driven workflows
Location
Dubai/Remote
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“There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.”
― Albert Einstein
Managing Director | Globlever | Set2017–Present

Contractor delivering digital transformation services with a focus on OutSystems architecture, delivery, and IT development. Responsible for identifying client opportunities, building relationships, and leading project implementations and resource assignments to drive successful outcomes at Globlever.
Solution Architect & Team Lead | Department of Government Enablement
Abu Dhabi, UAE | Oct2024

Solution Architect with responsibility to deliver the RFP response and the creation of the HLD document to use in an Employment Platform at DGE.
Outsystems Solution Architect & Team Lead | Ministry of Economy
Dubai, UAE | Mar2023–Oct2024

Led architecture, delivery, and team for a national-scale digital transformation at the UAE Ministry of Economy, modernizing Trade Certification (TC) issuance, inspection workflows, and risk-based compliance using OutSystems. Delivered scalable, multilingual (Arabic, English) solutions featuring integrated AI, automation, and multi-agency integration.

• Delivered TC system processing 200.000+ certificates in 9 months (since its adoption), supporting over US$400 billion in trade volume; reduced turnaround from days to less than 2 hours, with 6-minute processing time via e-portal
• Designed and implemented a modular AI-driven Risk Engine, automated inspection flows, secure API integrations with several Governments systems, and legacy ETL (Extract, Transform, and Load) migration pipelines
• Owned solution architecture, OutSystems standards, and delivery documentation (HLD, LLD); led team operations, coached developers, and ensured stakeholder alignment across MoEc's transformation program
OutSystems Senior Consultant | Heineken
Amsterdam, Netherlands | Dec2018–Jan2023

Led architecture, design, and development for enterprise-grade applications at Heineken Financial Services (Centre of Excellence Technology), driving digital transformation across global financial processes using OutSystems.

• Delivered enterprise apps with automation and AI across key areas, including GL postings, HR recruitment, credit approvals, invoice orchestration, and master data sync—supporting 30+ global OpOrgs, with scalability to all 65+ OpOrgs
• Developed a multilingual HR recruitment app that increased internal hires from 20% to 80% within months of rollout
• Implemented Intelligent Email Assistant with 60–80% automation in email handling, cutting vendor response times by 50%
• Reduced GL posting cycle from 6 minutes to 20 seconds in EU and LATAM OpOrgs through RPA and SAP integrations
• Built centralized Approval Matrix and Credit Limit tools with ServiceNow and AD integration, streamlining compliance workflows, reducing request-routing errors by 90%
• Designed and implemented integrations with SAP, Dell Boomi, ServiceNow, RPA, Google, Microsoft, and logging platforms, enabling robust, self-service diagnostics and real-time validation
OutSystems Senior Consultant | NovioQ
Varsseveld, Netherlands | Nov2018–Dec2022

Consultancy partnership with NovioQ for projects involving OutSystems technology.
OutSystems Senior Consultant | Atos
Amsterdam, Netherlands | Jun2018–Sep2018

delivered an OutSystems-based solution in collaboration with the QA team for a banking client at Atos. I contributed to the replacement of a legacy system, focusing on modern architecture and improved integration during this short-term assignment.
OutSystems Team Manager and Lead Developer | Kramp
Varsseveld, Netherlands | Oct2017–Apr2018

Managed architecture, governance, and team operations of the OutSystems ecosystem across Kramp's organization (Denmark, Germany and Netherlands). Standardized development practices, managed platform health, and aligned technical delivery with business goals across distributed teams.

• Defined architecture, development standards, and delivery practices for teams in Denmark, Germany, and Netherlands
• Managed sprint planning, Jira tasks, KPIs, delivery scope, and stakeholder alignment
• Established governance, reusable assets, and architecture patterns to scale OutSystems adoption and maintainability
• Administered platform operations (LifeTime, Service Center), CI/CD pipelines, and integration standards
• Acted as bridge between business and tech teams, enhancing collaboration and delivery alignment
Delivery Consultant | Crédit Agricole Consumer Finance
Amsterdam, Netherlands | Nov2016–Jun2017

As part of the digital transformation team (via Noesis), supported the modernization of Crédit Agricole's customer, partner, and internal workflows through OutSystems-based solutions. Development and delivery of user onboarding, access management, and credit servicing workflows across consumer finance platforms, ensuring scalable architecture and regulatory compliance.

• Delivered modules for customer onboarding, role-based user management, and credit limit (Personal Loans (PL) and Revolving Credit (RC)) workflows, integrating with backend systems via SOAP and REST APIs
• Supported UI development, business logic, and database design across multiple consumer finance apps
• Collaborated with architecture, security, and data teams to align technical design with compliance and system landscape
• Participated in task breakdown, JIRA tracking, and SCRUM ceremonies to drive delivery velocity and stakeholder alignment
Consultant | Noesis
Coimbra, Portugal | Nov2015–Nov2016, Jul2017–Oct2017

Responsible for support, analysis, tests and development of applications for Noesis clients, using OutSystems, Microsoft .Net/C#, SQL, HTML, CSS, SoapUI and Microsoft Office as tools.

• Development and tests of an OutSystems solution for clients, logistics and internal managements with front end and back end, for the client Prio Energy
• Development and support of applications for managing Noesis internal processes (Time and Expenses Management, Recruitment, Collaborators Evaluation, Travel Management)
• Data Base definitions and development in OutSystems of a solution for managing applications tests
Researcher | IFIC
Valencia, Spain | Sep2012–Sep2015
Researcher in experimental particle physics at IFIC (Instituto de Fisica Corpuscular) for the NEXT experiment (Neutrino Experiment with a Xenon Time Projection Chamber) recognized by CERN and with the collaboration of the following countries: Colombia, France, Portugal, Russia, Spain and the United States. Awarded Santiago Grisolía grant.

• Programming and Study of experimental systems for radiation detection – framework definition, benchmark and test of components, processes optimization, data acquisition and analysis
• Creation and development of an experimental system optimized for vacuum measurements
• Collaboration with partner institutions (ICMOL – Instituto de Ciencia Molecular) – use of chemical techniques to apply to ultra-sensitive materials
• Tutor - work plan definition and supervision
• Elaboration of scientific reports for communication of results
• Presentations at conferences
Programmer | wTVision
Rio de Janeiro, Brasil | Dec2010–Jul2011

Programmer of content for Television at wTVision through the INOV Contacto Program.

• Programming in C# and Python languages for the development and debug of algorithms for the use of graphics in real-time in events broadcasted on television
Founder and Producer | NGray
Portugal | Feb2005–Nov2010

Founder. Producer of Audiovisual and multimedia content.

• Production, direction and post-production of videos
• Creation of graphic design and interactive CDs 
Manager | MinervaCoimbra Publisher
Coimbra, Portugal | Oct2001–Nov2005

Co-management of stores and brand communication. Publications review and coordination.

• Brand communication management across multiple platforms
• Co-management of 3 stores and publisher, and event organization
• Publications review and coordinator of the “Collection Geração 21”
“Learning never exhausts the mind.”
― Leonardo da Vinci
Universitat de València
Valencia, Spain | Sep2012–Jul2014
Master Degree (M.Sc.) in Medical Physics
• Academic training at hospitals with practical experience in real case scenarios of medical problems
Instituto Superior Técnico – Universidade Técnica de Lisboa
Lisboa, Portugal | Sep2004–Sep2010
Bachelor Degree (B.Sc.) in Electrical and Computer Engineering
Restart – Institute of Creativity, Arts and New Technologies
Lisboa, Portugal | Oct2005–Jul2006
Professional Course in 2D/3D Animation and Graphics
Professional Course in Audiovisual Post-Production
“Intelligence is the ability to adapt to change.”
― Stephen Hawking
Portuguese
Spanish
French
English
Italian
OutSystems
SQL
SoapUI
CSS
HTML
JIRA
Matlab
Xilinx
Photoshop
InDesign
Illustrator
Dreamweaver
Maya
3D Studio Max
Operating Systems: Windows/Linux/IOS/ Android
Scrum
Microsoft Office
Visual Studio
C/C# Programming
.NET Framework
ROOT Framework
After Effects
Premiere Pro
Encore
Avid Xpress Pro
Sony Vegas Pro
Combustion
ACID
MixMeister Fusion
Audition
Problem solving
Creativity
Data analysis
Innovation
Adaptability
Learning
“If I have seen further than others, it is by standing upon the shoulders of giants.”
― Isaac Newton
Santiago Grisolía Research Grant | 2012–2015
INOV Contacto Training Program | 2010–2011
MVA – Microsoft Virtual Academy | 2015
Querying with Transact-SQL
Database Fundamentals
C# Fundamentals for Absolute Beginners
SAP – platform openSAP | 2014
BI Clients and Applications on SAP HANA
SAP's UX Strategy in a Nutshell
OGSD 7.0 – An Introduction to Oil & Gas Downstream Logistics
University of London (Coursera) | 2014
Creative Programming for Digital Media & Mobile Apps
Publication in PoS (Proceedings of Science) PhotoDet2015 and presented at the conference PhotoDet2015 (International Conference on New Photo-Detectors, Russia) titled “SiPM Readout Technique in a High Pressure Xenon Electroluminescent TPC for neutrinoless ββ decay searches” | 2012–2015
Publication in “Spectrochimica Acta Part A: Molecular and Biomolecular Spectroscopy” and
poster presented at the conference CSI2015 (Colloquium Spectroscopicum Internationale XXXIX, Portugal) titled “Ageing studies of TPB in noble-gas detectors for Dark Matter and ββ decay searches” | 2015 and 2016
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